About Us

About Us Here at Pacific Fireplace

We are an Internet-based company. This website was developed so people could learn about new and exciting products as they are introduced to the market. Most products may be purchased from our eCommerce website, Exotic Flames.

PacificFireplace.com prides itself on fast shipping, top quality products, and most importantly, a high level of customer service. How many times do we see companies that boast a high level of customer service, only to find that they will not even call you back when you leave a message for them? So, to keep it short and sweet, our customer service speaks for itself. Let us prove it to you.

We strive to answer calls during the following business phone support hours. If you fail to reach us, we will call you back (almost always same day).

Phone Support Hours (Pacific Time)

Monday - Friday, 8:00am to 5:00pm

Phone Numbers

Local: 949-858-5954
Toll Free: 1-877-82-FLAME
Fax: 949-272-2324

Mailing Address

Exotic Flames
26741 Portola Pkwy., Ste. 1E #609
Foothill Ranch, CA 92610